1. What is ClixoMart?
ClixoMart is an online marketplace offering high-quality products for everyday living. Our main collections include ClixoPets (pet supplies) and ClixoHome (home décor). All our products are sourced from trusted suppliers, with priority given to US-based warehouses for faster delivery.
2. Where do you ship from?
We primarily ship from US-based warehouses to ensure quick delivery and reliable service. Some specialty items may ship from other locations, but we always ensure clear communication regarding delivery times.
3. How long does delivery take?
Orders shipped from US warehouses typically arrive within 4–9 business days. For products from international warehouses, delivery may take 10–20 business days. Shipping times vary based on product availability and your location.
4. Do you provide tracking information?
Yes. Every order includes a tracking number that allows you to monitor your package in real time. You can also check your order status anytime on our Track Order page.
5. What is your return and refund policy?
We want you to shop with confidence. If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery, and we’ll arrange a replacement or refund. For more details, please see our Refund Policy page.
6. Can I cancel or change my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact our Support Team within 12 hours of placing your order. Once an order is shipped, we are unable to make changes.
7. Are your products high quality?
Yes. We carefully vet our suppliers and only list products that meet our quality standards. We focus on items that are practical, functional, and well-reviewed by real customers.
8. Do you ship internationally?
Currently, our main focus is the United States market to ensure faster shipping and reliable service. International shipping options may be introduced in the future as we expand.
9. How can I contact ClixoMart?
You can reach us through our Contact Page or by emailing our support team. We aim to respond to all inquiries within 24–48 hours.
10. What new products or collections can I expect in the future?
Our store is designed to grow with our customers. While we currently focus on Pet Supplies and Home Décor, we plan to introduce Gadgets, Kids’ Products, and Skincare collections in the near future.
